Redefining Operator and Owner Relationships Nearly all hotel management agreements define a Force Majeure Event (aka an Extraordinary Event), which may occur either alone or in combination during the life of the contract that is beyond the reasonable control (a...
Food and Beverage: The Way Forward The world of food and beverage is an ever-changing one, where stand-alone restaurants fight brutal competition to survive. While some of these restaurants succumb to the rivalry, hotel restaurants have perfected the art of staying...
Hotel Product Adaptations and Impact on Operations in the post-COVID-19 Era In our 25 years of hospitality consulting, we had never thought we would see a period quite so transformative for hotels. The next few years will witness a much greater push in terms of how...
Talent Management, Engagement and Compensation Today, as the world has come to a standstill, everything has changed. The only thing, however, that hasn’t altered is the need to create an environment that offers hope, trust and transparency. It has become even...
Who Moved My Cheese? Disruptions that will Redefine Hospitality in a Post-pandemic World Humankind is going through a new and unprecedented experience with the rapidly spreading COVID-19 pandemic. There is little doubt that the pandemic will have a lasting impact on...
Potential Scenarios to Exit COVID-19 Humans have evolved over thousands of years to become social beings; however, the COVID-19 pandemic appears to have another agenda. From a world of hugs and handshakes, ours has become one of gloves and masks. People are afraid of...
